Questions & Answers
Everything you need to know before you book.
Real questions from Tampa homeowners — answered directly, without the fluff. Still have a question? Call (555) 012-4890.
Are you bonded and insured?
Yes — Fresh Nest Cleaning is fully bonded and carries $1 million in general liability insurance. Every team member also passes a full criminal background check and identity verification before their first appointment. You will receive proof of insurance on request before any visit.
How are recurring plans priced?
Pricing is based on your home's square footage and your chosen frequency. A standard home up to 2,000 sq ft starts at $89 for weekly visits, $109 for biweekly, and $149 for monthly. Larger homes are quoted individually. Request a quote and we confirm your exact price in writing before anything is scheduled — no surprises on invoice day.
Do I need to be home when you clean?
No. Most of our recurring clients provide a key or door code. We handle your entry credentials with care — they are encrypted and used only for your scheduled visits. You will receive a text when the team arrives and a confirmation when the clean is complete. You never have to rearrange your day to be home.
What cleaning products do you use?
We use EPA Safer Choice certified, non-toxic, biodegradable products across the board — safe for children, pets, and all standard surface types including granite, hardwood, and stainless steel. If you have a sensitivity or a product preference, note it when you request your quote and we will accommodate it at no extra charge.
How do I reschedule or cancel a visit?
Contact us by 5 PM the day before your scheduled visit to reschedule or cancel with no fee. Same-day cancellations — received the morning of or after the team has left for your home — are subject to a $40 cancellation fee. Recurring clients can manage their schedule through a direct line to their assigned team coordinator.
What if I am not satisfied with the clean?
We back every visit with a 24-hour satisfaction guarantee. If anything was missed or done to a standard below what we promised, call or text us by the following morning and we will return to re-clean the area at no cost. We ask for specifics so we can address the root cause — not just send someone back to clean the same way.
Do you bring your own supplies and equipment?
Yes. Every team arrives fully equipped — HEPA-filter vacuums, commercial-grade microfiber cloths, mops, and all cleaning products. You do not need to provide anything except access to your home. If you prefer we use your own products for any surface, let us know and we will work with what you have.
Which areas of the Tampa Bay area do you service?
We currently service Tampa, St. Petersburg, Clearwater, Brandon, Temple Terrace, Wesley Chapel, Lutz, and Land O' Lakes. If you are on the edge of our service area and not sure we cover your neighborhood, call us at (555) 012-4890. We are expanding steadily and may already be there.